Job Description
6M CONTRACT
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Our technology client is seeking a client focused Case Manager to join their office of approx 160pp. Working within a collaborative team.
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Acting as the main point of contact for clients providing consultative advice in relation to all aspects of various software services including the collation of transcription, equipment and logistics requirements
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Liaising directly with senior clients within the business/legal world, providing information, upselling where appropriate, troubleshooting as required and gathering feedback.
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A varied role requiring a tech savvy, fast learner who will quickly develop a knowledge of their software and it's uses, being able to advise as appropriate.
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You will also be liaising closely with other teams (Business Development, Production, Software Engineering and Technical Delivery teams) to ensure the delivery of a seamless, efficient service, providing and processing all relevant administration and documentation.
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THE PERSON
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Bright and engaging, with a willingness to learn and use initiative.
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Have excellent verbal and written communication skills (English based degree or relevant experience)
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Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.
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Proficient in Microsoft Office applications.
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A team player with a flexible attitude to meet the changing needs of the business and clients.
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Proven track record in a client facing or professional services role (corporate).
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Hybrid working 3 days in the office, 2 from home - 9-5.30pm, with occasional remote support outside of core hours.
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IMMEDIATE START