Our Store Managers are incredible, inspiring and innovative retail leaders. With a true love for sales and product, you will be joining a network of amazing individuals. They are committed to achieving the best for both our brand and our people and bringing our values to life every day. We are looking for highly motivated and enthusiastic leaders who are driven delivering results and achieving targets. Recruiting, hiring, and developing a cohesive team of highly motivated and engaged individuals will be an integral aspect to the role alongside maintaining an exceptional selling culture where customer service is at the heart of everything we do.
Key Responsibilities
* Be a role model - You’ll motivate and engage your team to bring to life the brand values everyday, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.
* Ownership of all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, inclusive of payroll managements, sales & KPIS.
* Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
* Always communicate efficiently, both on the floor and behind the scenes. You will develop and maintain relationships across the business, with your customers and with community partners.
* Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.
* Consistently ensure policies, operational standards and procedures are communicated, understood & implemented, inclusive of anything security, people, health & safety and stock management focused.
* Identify innovative and creative methods to consistently go above and beyond when it comes to boosting customer loyaltyand driving the brand locally within the community.
* Focus on fostering a supportive, productive and inclusive environment, always putting your team first.
* Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of your store overall.
* Responsible for all change management in store, and responsible for engaging your team to adhere to new ways of working within the brand.
* Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
Knowledge, Skills, and Abilities Required
* Experience in a management role, at your best in a fast-paced and client-focused retail environment
* Commercial approach, with a proven sales background and previous experience setting and delivering store KPIs
* Flexible and adaptable, you are comfortable working in a fast-paced environment
* Flexible schedule and availability to work mornings, evenings, weekends and holidays
* Passion for our brands and brand lifestyles
* Ability to work under pressure and manage multiple tasks at once
* Proficient in POS systems
* Exceptional customer service and team management skills including a proven track record of developing others
* Interest in and awareness of market trends in the retail industry
* Ability to work under pressure and manage multiple tasks at once
The Extras
* Generous clothing allowance
* Quarterly bonuses
* 50% off all Wolverine Worldwide merchandise
* 25 days holiday (pro-rated if working part-time)
* Refer a Friend bonus scheme
* Season Ticket Loan
* Access to Retail Trust - advice & support tool
* Enhanced Family Leave policy
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