About the role
As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else. You'll use your expert knowledge to train and coach Partners, equipping them with the tools to provide the exceptional service John Lewis is known for, fostering customer loyalty and trust for a lifetime.
Key Responsibilities
Helping our Partners develop the skills and knowledge needed to serve customers is vital. Your day-to-day responsibilities will include:
1. Conducting engaging training and coaching sessions for Partners, both in groups and individually, to enhance their service and selling skills.
2. Providing constructive feedback to support their personal development.
3. Adapting training delivery creatively to suit different learning styles.
4. Planning and delivering inductions for new Partners.
5. Supporting technical training related to shopfloor tools such as headsets, devices, apps, and new learning platforms.
6. Staying current with your own learning to champion the highest standards of service associated with the John Lewis brand.
Essential Skills and Experience
* Confidence in delivering coaching and training in various styles, including group and one-on-one, with the ability to provide peer feedback.
* Strong computer skills to facilitate and produce training across different systems.
* Excellent customer service skills.
* Experience working in a customer-facing retail environment.
* Ability to plan and prioritize your workload effectively.
Desirable Skills and Experience
* Previous teamworking experience.
* Knowledge of learning platforms such as Workday, One Place Learning, and PDW.
* Stakeholder management skills to build relationships with colleagues and subject matter experts.
About The Partnership
We are the UK's largest employee-owned business, home to our cherished brands John Lewis and Waitrose. We are Partners, driven by our purpose to build a happier world. Join us during an exciting time as we continue to innovate, adapt, and diversify, committed to excellent retail and service.
As Partners, we share ownership and responsibility for our success, working together with kindness and respect, embracing diversity, and creating an environment where everyone can thrive and be themselves.
Additional Information
Please note that some roles may require pre-employment vetting, including DBS checks, which will be explained during the recruitment process. We encourage prompt application as vacancies may close early due to high interest.
We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.
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