Telesales & Customer Service Executive
Wetherby (Office-based, 5 days per week)
£25,000 – £30,000 + Commission
The Company
A long-established technical manufacturing business is expanding its customer engagement team. The company supplies high-performance textile and material solutions across multiple industries and is investing in strengthening customer relationships, increasing brand visibility, and driving new commercial opportunities.
The Role
This position is ideal for someone confident, proactive, and energised by speaking with customers. Your primary focus will be outbound customer engagement — contacting lapsed accounts, warm prospects, and existing customers to raise awareness of the company’s capabilities and support business growth.
Alongside telesales activity, you’ll also support customer service tasks, light marketing duties, and general administration to keep day-to-day operations running smoothly.
Key Responsibilities
Telesales / Business Development (Primary)
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Make outbound calls to lapsed clients, warm leads, and existing accounts.
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Re-engage older contacts and raise awareness of product and service capabilities.
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Build rapport, maintain regular touchpoints, and identify potential opportunities.
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Qualify enquiries and pass leads to relevant sales or technical teams.
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Support targeted call campaigns aligned with sales and marketing initiatives.
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Keep the CRM updated with accurate notes, activity logs, and follow-ups.
Customer Service
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Handle inbound enquiries via phone and email in a confident, professional manner.
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Provide updates on orders, products, quotations, and general customer requests.
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Collaborate with internal teams (sales, production, logistics) to resolve issues efficiently.
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Deliver a consistently positive and helpful customer experience.
Marketing & Administration
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Assist with email campaigns, follow-up calls, customer feedback gathering, or event support.
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Help maintain accurate and up-to-date customer databases.
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Contribute to small marketing tasks as required.
About You
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Experience in telesales, customer service, or another customer-facing sales environment.
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Confident making outbound calls daily.
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Natural communicator with strong relationship-building skills.
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Organised, detail-focused, and comfortable managing follow-ups and admin tasks.
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CRM experience beneficial (Salesforce an advantage, but training available).
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Positive, proactive, and self-motivated.
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Experience in manufacturing, textiles, or materials is desirable but not essential.
What’s on Offer
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£25,000 – £30,000 salary + commission.
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Supportive and friendly working culture.
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Full training on products, materials, and market applications.
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Opportunities to get involved in wider sales and marketing activity.
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Stable, long-term role with development potential