Role : Desktop Specialist
Location : Paddington, London, UK
Position Overview:
The Desktop Support Specialist is responsible for delivering comprehensive technical support during new hire onboarding, ensuring a seamless experience across MacBook and Windows environments. This role focuses on device configuration, troubleshooting, and providing white-glove service to maintain the highest standard of client support. Manage onboarding sessions, coordinate schedules, and collaborate with technical teams to uphold current standards and best practices.
Key responsibilities include:
* Configure all new hire devices (primarily MacBook) and ensure updates and patches are completed prior to onboarding sessions.
* Manage requests, schedule sessions, and send calendar invites for all device onboarding activities.
* Deliver onboarding sessions covering Identity Pass completion, Multi-Factor Authentication, VPN setup, Slack configuration, and device enrollment.
* Lead training for executive assistants and business managers on the onboarding process.
* Provide on-site and remote support for end users via ticketing systems.
* Offer secondary support during Meetup weeks as identified by leadership.
* Maintain clear communication with clients regarding support processes and expectations.
Required Qualifications:
* Strong expertise in Mac OS and Windows OS.
* Proven ability to troubleshoot hardware and software issues.
* Ability to coordinate effectively with technical teams and manage scheduling tasks.
* Experience with onboarding processes including MFA, VPN, and collaboration tools (e.g., Slack, Teams).
* Customer-first mindset with strong problem-solving skills.
Desired Attributes:
* Comfortable delivering white-glove service in high-pressure environments.
* Strong organizational skills for managing multiple onboarding sessions.
* Collaborative approach to working with on-site and remote technical teams.
Benefits:
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
* Contributory pension
* Extra holiday purchase
* Life insurance policy
* Private medical insurance
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.