Travel Claims Handler (Start dates Monday 7th July and Monday 4th August )
£26,310 - £30,300 (DOE)
Christchurch / Hybrid
**Due to recent client wins and continued business growth, we are expanding our team and have some excellent opportunities available**
Why you should join Charles Taylor:
1. Comprehensive Training and embedding: Our training programme will cover everything you need to know to succeed
2. Supportive Environment: You'll be surrounded by a supportive team ready to guide and mentor you every step of the way
3. Opportunity for Growth: We're committed to helping you reach your full potential
4. Company Culture: Our company culture is one of respect, positivity, and recognition
The company and the role:
Charles Taylor Assistance is one of the leading providers of medical and security assistance, travel risk management, and travel and health claims solutions. We support global insurers and businesses.
As a Travel Claims Handler, you will be the first point of contact for customers who have experienced unforeseen events. You empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.
Some of the calls you will handle may be very challenging and upsetting. Our customers reach out when something has gone wrong with their holiday. It is crucial that you are resilient, empathetic, and do not take these interactions personally.
Duties and responsibilities of the Travel Claims Handler - Customer Service Advisor:
5. Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
6. Resolving claims efficiently
7. Answering a high call volume of calls and emails
8. Providing the customer with clear verbal and written guidance to ensure that the claim process is first class
Requirements of the Travel Claims Handler - Customer Service Advisor:
9. A high level of competency in using computers is a prerequisite
10. Previous call centre / customer service experience preferred
11. Confident speaking to people on the phone with exceptional communication skills
12. Highly organised under pressure with good attention to detail
13. Ability to multi-task - switching between a high level of telephone calls and emails
14. Ability to convey information in a simple and clear manner
15. Natural empathy and a flair for making a difference to our travel customers
16. Ability to maintain focus and commitment during training and beyond, ensuring the role's responsibilities are fulfilled to the highest standard.
Salary and Benefits of the Travel Claims Handler - Customer Service Advisor :
17. Hybrid working (available after your probation period has been passed)
18. Fantastic opportunities for learning, development, and career progression.
19. Free Health Cash Plan worth £1700 per annum
20. Generous high-street rewards scheme for family and friends
21. Free travel insurance (subject to qualifying criteria)
22. Discounts on home and motor insurance