Priority Candidates will be considered in the first instance
Wigan Town Hall
Library Street
Wigan
WN1 1YN
Salary: Grade 7, £32,597 - £36,363 per annum.
37 hours per week
We're on a journey to build a workforce reflective of our Borough.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
Your role:
This is an exciting role as part of Housing Services within the Council’s Places Directorate, which is entering a period of transformational change and development. In this role you will resolve cases of disrepair brought to the council.
You will work closely with our customers, contractors and various council teams so the ability to build positive relationships with our customers and partners is vital, focusing on delivery of excellent customer care and a commitment to listening and learning from tenant views and feedback. Our priority is delivering high quality homes and services for our current and future tenants.
About you:
You will be responsible for overseeing the delivery of repairs to tenanted and void properties. You will work with contractors to deliver a high standard of repairs in our tenant’s homes and communal areas ensuring service delivery is customer focused, consistently of the highest quality and cost effective.
You will embody our Team Wigan culture, behaviours and provide good quality homes for our existing and future tenants though disrepair casework.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
This is an excellent opportunity to work in the housing disrepair team. We are passionate about delivering excellent customer care, high standards and good quality homes for our existing and future tenants, listening to the views of people to improve service delivery and outcomes for our residents.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.
To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)
Prove your right to work to an employer
If you would like to have an informal chat about the role or require any further information, please contact Tony Ball on 07768338734 or Laura Roberts 07795403485.
Interview dates:
Priority candidates: 7th November 2025
All other candidates: 11th November 2025
To view the details relating to this position, please click the links below: