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Our Assistant Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards, whilst working alongside the general manager to set a standard within our flagship department.
Responsibilities
* Oversee store operations with a focus on plants and gardening to maximize profitable sales and growth, creating a customer-focused environment.
* Lead in creating a positive workplace, offering development opportunities within Dobbies.
* Provide expert advice on plant care, maintenance, and core gardening products.
* Inspire your team to deliver an exceptional in-store experience, ensuring a memorable customer journey.
* Act as a point of contact for customers and team members.
* Collaborate with central support teams, maintaining excellent communication to enhance our business.
* Ensure health & safety regulations are followed, prioritizing employee and customer welfare.
* As part of the senior management team, undertake duty manager responsibilities, including key holder duties.
Who we are looking for
* Experience in retail management with horticultural expertise.
* Commercial awareness, including understanding budgets and profitability, and driving sales.
* Ability to identify training needs, coaching and developing teams to deliver excellent customer service and a safe environment.
* Adaptability to changing priorities, workloads, and regulations.
* Positive leadership through seasonal changes, motivating teams to achieve their best.
* Demonstrate our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.
What we offer
* Generous annual leave with flexible holiday options.
* Uncapped store discounts: 50% off in our Restaurants, 25% in the Garden Centre, and 10% in food halls.
* Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
* Support from Retail Trust, including confidential support, virtual GP, counselling, and retail rewards.
* Development opportunities via Dobbies Academy and eLearning platforms.
* A passionate, diverse, and committed team culture focused on customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.
Our passion for gardens and plants is reflected in our products, services, and community engagement, including events and charity partnerships.
Many stores feature a restaurant or coffee shop, providing a welcoming environment for customers to relax and enjoy.
We are dedicated to being a great place to work, encouraging colleagues to develop, celebrate successes, and contribute to our shared goals.
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