Job Description
Lead with Legacy. Inspire with Joy Giving Things.
At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking for an exceptional Assistant Store Manager to join our busy St Pancras Intentional store. Our Assistant Manager will continue the tradition of delivering a world class experience to the customers of Fortnum & Mason. Reporting both to the Store Manager and the Deputy Store Manager, the Assistant Store Manager will be supporting and assisting the smooth retail operation of this site. As an individual, you will facilitate the delivery of the high service standard expected of a luxury retailer, to exceed the Fortnum & Mason customer experience.
Why Work For Us:
* Competitive hourly rate + paid overtime
* Discretionary annual bonus (up to 5% of salary)
* Up to 40% store and restaurant discounts
* 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
* Matched pension scheme and career development opportunities
* Annual staff party and incredible gifts after 5 years
What You’ll Do:
* Lead by example, delivering exceptional customer service that reflects Fortnum’s heritage and high standards
* Inspire and support your team, sharing expert product knowledge and coaching them to delight every customer
* Ensure the shop floor is immaculate, maintaining visual merchandising and presentation standards that showcase our iconic brand
* Oversee daily operations, including stock management, team coordination, and smooth execution of store procedures
* Create a welcoming and elegant environment, ensuring every customer feels valued and every visit is memorable.
What We're Looking For:
* Experience in a fast-paced environment in a similar role
* Proven ability to deliver excellent Business KPIs customer service
* A friendly warm approach with great people skills
* Flexibility to work various shifts, including weekends
* Outstanding communication skills
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.