Job Overview
We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks in a busy medical environment. This role is essential in ensuring smooth operations and enhancing patient experiences.
Responsibilities
* Greet patients warmly upon arrival and assist with check-in procedures.
* Manage appointment scheduling, confirmations, and cancellations efficiently.
* Answer phone calls promptly, addressing inquiries and directing calls as necessary.
* Maintain patient records accurately and ensure confidentiality is upheld.
* Process patient registrations and insurance information with attention to detail.
* Assist with billing inquiries and manage payment collections.
* Coordinate communication between patients and healthcare providers.
* Keep the reception area organised and welcoming for patients.
Skills
* Strong office administration skills with experience in a medical setting preferred.
* Excellent verbal and written communication skills to interact effectively with patients and staff.
* Proficient in using office equipment such as computers, printers, and telephones.
* Ability to multitask and prioritise tasks in a fast-paced environment.
* Attention to detail to ensure accuracy in patient records and appointment scheduling.
* A compassionate approach towards patient care, demonstrating empathy and understanding.
* Familiarity with medical terminology is an advantage but not essential.
If you are passionate about providing excellent service in a healthcare setting, we encourage you to apply for this rewarding position as a Medical Receptionist.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Employee discount
* Health & wellbeing programme
* Private medical insurance
* Referral programme
* Store discount
Education:
* Diploma of Higher Education (preferred)
Experience:
* Medical Receptionist: 2 years (preferred)
Work Location: In person