Overview
We are looking for an Assistant General Manager who embodies hospitality and coffee culture. Someone who is passionate about progressing their career and joining us on our coffee journey. As the Assistant General Manager, you will be emitting your site personality and passion through your team to deliver an unforgettable guest experience every time. You will drive sales and grow brand awareness. In return we will invest time and energy towards helping you push your career to the next stages. Our Assistant General Managers demonstrate a 'we're all in this together' attitude and confidence in leading the team with passion and energy. You will be responsible for assisting the General Manager in the operation and performance of your venue and must drive hospitality and sales whilst engaging your team to be passionate.
Responsibilities
* The day-to-day running of a high-volume and fast-paced venue
* Lead your team to achieve excellent customer service
* Support in the development of all team members, identify learning needs, and deliver training where required
* Support in the recruitment and onboarding of new team members into your venue
* Motivate all team members to deliver their best selves at all times
* Assist the management team in exceeding targets and driving sales
* Display a smart and professional appearance, always striving to represent Trading Post Coffee Roasters in a positive way
Skills / Qualifications
* A true leader with a big personality that embodies what great hospitality looks like and with a "We're all in this together" attitude
* The drive for continuous development and improvement
* Determination to set and achieve goals
* Ability to prioritise workload, both personal and that of the team
* Excellent communication skills to enable effective dialogue with team members and guests
* You embrace individuality and care for others, your venue, and the environment
Benefits
* Performance Related Bonus Scheme
* No late evening shift
* Free food and drink whilst working
* Company-wide employee discount of 50% on food and coffee
* Retail discount on our in-house coffee blends and single origin
* Employee discount at all Beachfront Leisure venues
* Access to wellness scheme
* Employee progression plan
* Company pension scheme
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position. Trading Post Coffee Roasters is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
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