Overview
Role: Business Analyst
Location: Greater Manchester
Working Practice: Largely on-site with customers
Length: 3 Months
Our customer has recently completed the procurement of a new Single Customer View (SCV) data platform and are seeking a Data Business Analyst who can bridge the gap between business operations, department stakeholders and the digital technical team. The customer wishes to utilise the data once migrated, align usage and data selection to business goals and be guided on actionable tactics that will quickly realise the value of the data. Data is collected across a number of channels and, when unified through the new platform, is expected to improve customer experience, enhance operational efficiency, support targeted marketing campaigns, and strengthen reporting and insight capabilities for data-driven decision making.
The successful consultant will engage across departments (Marketing, Commercial, Operations, Customer, Engineering, Finance, HR) to capture requirements and build a view. The output will be documentation that identifies what data is held, what KPIs should be employed, what data requires manipulation, and suggested actions and tactics to move the needle on KPIs.
Responsibilities
* Gap Analysis – Assess the status quo, understand systems and processes, identify the data held in the SCV solution, and identify risks, dependencies and opportunities.
* Data Value Awareness – Work with customer data to identify how it can align with business goals and deliver measurable value.
* Stakeholder Management – Engage with Marketing, Customer Services, Front Line staff, IT, Data/Analytics, and external vendors.
* Requirements Gathering – Elicit, document, and validate requirements using tools such as user stories, use cases, process flows, and data mapping.
Additional Information
Notes: Please click here to find out more about our Key Information Documents. If successful in finding an assignment, you will receive a Key Information Document specific to the vendor setup and placement.
About Computer Futures: Computer Futures, a trading division of SThree Partnership LLP, is acting as an Employment Business in relation to this vacancy. Registered office: 8 Bishopsgate, London, EC2N 4BQ, United Kingdom. Partnership number OC387148 England and Wales.
For more information, visit www.computerfutures.com.
Job function
* Analyst
* Industries: Business Intelligence Platforms
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