This is a field‑based role that involves managing vaccines across designated territories in the UK. The Vaccines Account Manager is responsible for supporting National Immunisation Programmes (NIPs) and ensuring optimal vaccine uptake in both primary and secondary care settings.
Territories
* Territory 1 – Northern Ireland, Scotland, North East & North Cumbria
* Territory 4 – Wales, Birmingham, Solihull & Black Country, Herefordshire, Worcestershire, Coventry & Warwickshire, Staffordshire, Stoke, Shropshire, Telford & Wrekin, Bristol, North Somerset & Gloucestershire
* Territory 5 – Surrey & Sussex, Kent & Medway, Hampshire & Isle of Wight, Somerset, Bath, Swindon, Wiltshire & Dorset, Devon, Cornwall & Isles of Scilly
Key Responsibilities
* Identify, build and sustain long‑term relationships with key customers, influencers and system stakeholders across prioritised territories.
* Diagnose local and regional barriers to vaccination uptake and co‑create targeted engagement plans that address gaps and enhance VCR performance.
* Execute compliant promotional engagements, both face‑to‑face and virtual, that drive behaviour change aligned to brand strategy and increase vaccination uptake.
* Facilitate tailored education, workshops and capability‑building initiatives for local and regional stakeholders.
* Utilise approved data sets and dashboards for iterative planning, tactical implementation, and accurate CRM documentation including digital consent acquisition. Gather real‑world market insights to inform future strategy and messaging.
* Be accountable for the pull‑through of marketing campaigns (Marketing retains campaign creation ownership) and for translating customer insight to refine local execution.
* Partner with Vaccine Healthcare Leads in overlapping geographies to ensure compliant and cohesive delivery across accounts.
* Maintain exemplary standards of governance and ABPI compliance across all engagements and materials.
Skills and Competencies Required
* Account management excellence skilled in prioritisation, stakeholder mapping and tailored engagement planning.
* Influencing skills able to engage credibly with system leaders, clinicians and system partners.
* Commercial & analytical acumen uses data to identify barriers, prioritise accounts and measure pull‑through effectiveness.
* Communication & education delivery able to facilitate workshops and translate complex information clearly.
* Governance & compliance mindset strong understanding of ABPI and internal SOPs.
* Collaboration works effectively with peers, Marketing, Vaccines Healthcare Leads, and cross‑functional teams.
* Resilience & adaptability navigates regional and local variation and responds quickly to emerging needs.
Ways of Working Required
* Win as One Team – Collaborates proactively with field and marketing to ensure aligned execution and shared outcomes. Collaborates closely with Vaccines Healthcare Leads across territories to drive a One Team approach to execution.
* Focus on What Matters – Prioritises activities that most effectively improve vaccination uptake and close gaps that drive inequality.
* Act with Urgency – Responds rapidly to emerging barriers, seasonal pressures and customer needs while maintaining high compliance standards.
* Experiment, Learn & Adapt – Tests new approaches, applies learnings and continuously improves customer engagement quality.
* Embrace Diversity & Inclusion – Respects diverse stakeholder perspectives and creates an inclusive environment that strengthens decision‑making.
* Speak Up & Be Open‑Minded – Encourages constructive challenge and transparent communication to enable better outcomes.
Experience Required
* Significant in customer‑facing or commercial roles within life sciences or healthcare.
* Proven capability in building strong external relationships and influencing key decision‑makers.
* Experience collaborating with Marketing to enhance promotional materials and execution.
* Bachelor’s degree and ABPI Diploma required.
* Field‑based role with regular travel across assigned geography and occasional travel to the UK office.
Required Skills
* Account Management
* Adaptability
* Business Compliance
* Contract Management
* Customer Engagement
* Customer Experience Improvement
* Customer‑Focused
* Customer Insights
* Customer Management
* Customer Needs Assessments
* Customer Service Improvement
* Data Analysis
* Engaging Leadership
* Health Care Systems
* Managing Workshops
* Market Analysis
* Open‑Mindedness
* Pharmaceutical Sales
* Prioritization
* Product Knowledge
* Project Management
* Sales Proficiency
* Sales Target Achievement
* Stakeholder Engagement
Preferred Skills
* Current Employees apply.
* Current Contingent Workers apply.
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