Overview
Join our amazing team as a receptionist at Bupa Dental Care, 530 Chorley Old Road, Bolton, BL1 6AB. This is a full-time position (31.5 hours per week).
* Monday: 8:30am - 5:45pm
* Tuesday: 8:30am - 5:30pm
* Thursday: 9:00am - 5:45pm
* Friday: 8:15am - 4:45pm
Customer/patient-facing experience is essential.
Practice Location: Bupa Dental Care, 530 Chorley Old Road, Bolton, BL1 6AB.
Responsibilities
* Meeting and greeting patients, providing a great first impression and patient journey
* Booking and amending appointments, answering the phone, updating patient records
* Co-ordinating the care packages for our patients that has been provided by our clinicians
* Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
* Excellent customer service skills face to face, telephone and via email
* Supporting the Practice Manager and clinical team with the smooth running of the practice
* Handling payments
* Accessing sensitive information whilst maintaining patient confidentiality
Qualifications
* Ability to be positive and professional in a fast-paced environment
* Previous administration or receptionist experience, preferably within a healthcare setting
* Strong communication skills face to face, via telephone and email
* Proficient with Microsoft Word and Outlook with overall strong organisation skills
* Previous experience with promoting company products and services
* Preferred Dentally experience
About the role and location
The practice is situated in a vibrant area of Bolton with a variety of amenities and businesses nearby. Within walking distance, you’ll find shops, services, cafés, takeaways, pharmacies and more. The practice is easily accessible by public transport and located on a main road with ample local amenities.
Benefits
* Competitive pay rates and the opportunity to increase this through training and development
* Access to MyHealthcare for remote GP, physiotherapy and mental health support, plus an annual MyHealthcare Allowance redeemable against Bupa health products
* My Bupa Extras - discounts at retailers and tools to support financial wellbeing
* Discounts at gyms and fitness facilities across the UK, including online digital fitness providers
* Mental health support through EAP and related services
* Discounted dental insurance for you and immediate family members
* Additional health and wellbeing benefits including Cycle to Work, free annual Flu vaccine, discounted eye tests and Bupa Menopause Plan
* Wagestream - access to income before payday
* Career pathways and ongoing support with Bupa Dental Care
* And many more – just ask
Equality and recruitment
Here at Bupa Dental Care our people are at the heart of everything we do. We champion diversity and understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Bupa Dental Care is an equal opportunities employer.
Close map, Shop discounts (over 700 stores) — Health and wellbeing discounts — Discounted dental insurance — Free CPD — Employee referral scheme — And many more!
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