We are looking for a people focused Office Administrator to join our client's small, friendly and busy office team based in Henley-on-Thames. This is a varied and hands-on role, ideal for someone who enjoys working with people, systems and detailed administration in a supportive, family-friendly environment.
You will be the first point of contact for enquiries, supporting surveyors and engineers, managing schedules, and ensuring office systems and records are maintained accurately and efficiently.
The role is Monday to Friday 9am - 5.30pm, office based and is paying between £30k and £32k plus annual bonus and benefits including 25 days holiday.
Key responsibilities
1. Act as the first point of contact for incoming phone calls, enquiries and queries
2. Manage inboxes, including enquiries and manufacturer leads
3. Screen enquiries to assess suitability and respond accordingly
4. Raise job references and maintain accurate project records
5. Book surveys into the surveying team's calendars and capture full survey details
6. Raise invoices for surveys
7. Schedule daily engineer appointments and prepare worksheets
8. Rearrange engineers' diaries at short notice for emergencies
9. Liaise with external servicing partners for overflow works
10. Order materials and raise invoices relating to servicing and upgrades
11. Maintain up-to-date files, site information ...