Job Title: Customer Service Administrator Location: Leicester, Whetstone, LE8 Type: Permanent Industry: Administration Salary: £27kpa plus excellent company benefits Workchain is currently seeking a Customer Service Administrator for our client in Leicester, LE8 on a permanent basis. You will be the primary point of contact for the business clients, building strong relationships, providing exceptional support and ensuring excellent levels of customer service. Key Responsibilities: * Processing customer orders * Respond to customer and client emails and queries proving excellent levels if customer service * To be responsible for managing customer account issues * Build and nurture long term client relationships, driving satisfaction and retention * Respond promptly and professionally to emails and phone inquiries ensuring clear communication * Efficiently manage multiple email inboxes to maintain timely responses * Work closely with internal teams to ensure smooth order processing and fulfilment * Handle and resolve order related issues while keeping clients informed Key Experience: Ideally candidates will have an experience of working within a customer service and administration support role. * Strong written and verbal communication skills, coupled with excellent problem solving capabilities * Organized with strong time management skills, ensuring accuracy and efficiency in all tasks * Capable of working independently while managing multiple responsibilities * Proficient in Microsoft Word, Excel and PowerPoint to enhance productivity Hours of work are Monday to Friday 8.00am to 4.30pm. The starting salary is up to £27kpa, with excellent company benefits. Please apply online and complete the application form to be considered for this position