Sales Advisor & Stock Coordinator
Location: Hatton Garden, London
Hours: Full-time, including some weekends
About Wave Antiques
Wave Antiques is built on five generations of family heritage. We specialise in fine antique jewellery, with a focus on history, design, and quality. We're looking for a Jewellery Sales Advisor & Stock Coordinator to join our growing team. This role is ideal for someone who is organised, detail-focused, and genuinely interested in jewellery and exceptional customer service.
About the Role
This is a dual role combining in-store client service with stock and product coordination. You’ll help customers in our Hatton Garden showroom and also manage the behind-the-scenes tasks that keep our shop running smoothly, from checking in new pieces to preparing them for sale.
This is an in-person role and includes some weekend work as part of a rota.
Main Responsibilities
Client Service & Sales
* Greet and assist customers during appointments and visits
* Provide helpful, informed advice on antique jewellery
* Guide clients through the sales process in a professional and approachable way
* Help meet sales targets while maintaining high standards of service
Stock & Product Management
* Add and update product details in our stock systems (Shopify and internal database)
* Ensure accurate information on materials, measurements, pricing, and descriptions
* Maintain accurate records and keep stock levels up to date
Condition & Quality Control
* Check each item for condition before it’s listed or sold
* Track and manage items needing repair, resizing, or cleaning
* Coordinate with our workshop and update customers on progress
Skills & Experience
Required
* At least 2 years’ experience in luxury sales or high-end retail
* Comfortable working with customers and providing excellent service
* Confident using Shopify, Google Sheets, and/or Excel
* Strong attention to detail
* Clear written and verbal communication
* Basic knowledge of jewellery (materials, hallmarks, gemstones)
Preferred
* Gem-A qualification (DGA or FGA) or similar
* Experience with antique or fine jewellery
* Background in luxury retail
Personal Qualities
* Reliable and consistent in your work
* Self-motivated and organised
* Friendly and confident in a small team environment
* Genuine passion for jewellery
What We Offer
* Hands-on experience with historic and unique jewellery
* Training in jewellery care and identification
* Competitive pay and opportunities to grow in the role
To Apply
Please email your CV to waveantiques@gmail.com