Workplace Services Co-ordinator
Contract: Professional Services, Production & Technology
Location: Ashby-de-la-Zouch, LE65 2AB
Hours of work: 24
Contract Type: Permanent
We are seeking a proactive and organised Workplace Services Co-ordinator to act as the single point of contact supporting Capgemini building users.
The purpose of this role is to ensure safety and compliance across the site you manage, while maintaining high-quality support for employees and visitors.
Job Description
We are looking for someone who will work closely with the ISS Workplace Services team to keep the site compliant and running smoothly.
This is a genuine opportunity to develop your career while strengthening client relationships and supporting the long-term success of the contract.
Key Responsibilities
Ensure safe working practices and embed the Safety Together culture across all processes.
Build strong client relationships and act as the main contact for Capgemini building users.
Maintain KPIs, drive recovery actions, and support commercial tasks such as purchase orders, stationery and milk orders.
Manage order processing and support system use, including Time & Attendance and Serviceteam.
Evaluate processes and products to improve KPIs/SLAs and support management information reporting.
Work closely with the helpdesk on SLA performance, manage PPMs, and turn site data into actionable insights.
Lead compliance by managing ISS and Capgemini audit calendars and closing out required actions.
Manage subcontractors, RAMS, work delivery, and oversee the cleaning team, including performance and COSHH.
Professional and Personal Competencies/Qualifications
Computer literate and confident using a range of software packages (training provided for CAMF).
Comfortable working independently on site and able to prioritise multiple tasks.
Strong customer-facing skills with the ability to communicate clearly at all levels.
High standard of written and verbal communication.
Excellent accuracy, attention to detail and time-management skills.
Able to meet deadlines, work under pressure and use own initiative.
Proficient in Microsoft PowerPoint, Word and Excel.
Engaging, enthusiastic, inquisitive and energetic, with a positive, flexible, team-focused attitude.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing