Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively running all store operations to meet or exceed sales and KPI targets; set clear sales goals, track performance, and evolve processes for continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Develop a positive team culture through recruiting, training, and continuous development of your team.
* Build a motivated, high-performing team to increase chances of store success.
* Analyse sales data and financial reports to make quick, informed decisions and respond to opportunities operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage, and motivate customers to make purchases using visual merchandising techniques; ensure displays align with brand guidelines.
* Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget and ensure health and safety compliance.
* Contribute to achieving or exceeding monthly sales targets and other KPIs (Units, Conversion, ATV, UPT).
* Achieve upselling or cross-selling targets; maintain stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training and employee engagement targets reach company benchmarks.
Skills and Experience
* Previous management experience in a fast-paced retail or customer-facing environment.
* Passionate about retail with a strong understanding of current trends and competitors.
* Strong leadership skills with experience coaching and developing a team.
* Strong communication skills with a proven track record of managing and exceeding sales targets and KPIs.
* Experience analyzing reports and making commercial decisions; keen eye for detail and commerciality.
* Previous experience in visual merchandising is advantageous.
* Ability to promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% on a range of products in-store and online.
* Exclusive deals and discounts via TELUS Health platform.
* Health cash plans and digital health and well-being services.
* Wide range of internal development courses and apprenticeships with nationally recognised qualifications (England Only).
* Company Sick Pay, Health Care Cover, life assurance, and access to colleague networks.
* Opportunities to volunteer and contribute to JD Foundation; incremental holiday allowance.
* Staff discounts on JD Group and other brands and personal development opportunities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
Location
Workington, England, United Kingdom
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