Overview
Join to apply for the Retail Store Manager role at Fitshop UK.
Do you thrive on hitting sales targets? Have you successfully led a sales team? If so, read on. As part of the UK Retail Management team, you will effectively manage the day to day running of the store and people management of the Retail Sales Team. The Retail Store Manager needs to be an organised and motivated individual with a passion for sales. You will be accountable for the end to end in-store customer experience and work with the Retail Management Team to ensure the full operations run seamlessly. You will lead a team of ambassadors for Fitshop UK Limited, ensuring the right team structure and sufficient training to provide a first-class customer experience.
Benefits
* Uncapped Bonus
* Full training
* 37.5 hour contract
* 30 days per annum paid holiday (inclusive of bank holiday allowance, pro-rata for part time)
* Pension scheme
* Life Insurance
* Employee Assistance Programme
* Generous staff discount
Key Responsibilities
* Meeting and exceeding sales and profitability targets
* Sourcing new business from local area through proactive marketing activities
* Own the customer journey and in-store experience by ensuring the store is well maintained and has the right offerings and environment
* Ensuring the store follows the seasonal/shop development demands effectively and managing shop layout changes as required
* Driving footfall activities such as product demonstrations, price promotions and local marketing activities in a timely manner
* Planning of resources; recruitment, onboarding and continuous development (coaching, mentoring, check-ins)
* Engage, motivate and inspire the team to be the best they can be – support continuous growth and development
* Defining team and store KPIs and hitting all sales and profitability targets
* Inspiring, motivating and coaching your team to deliver first-class sales performance and customer service
* Accountable for people management including regular team check-ins, team meetings and payroll
* Accountable for in-store stock levels, maintenance and regular stock takes along with adhering to cash handling policy, cash reconciliation and banking procedures
* Providing regular reports to the management team (e.g. monthly, weekly trading and daily updates)
* Responsible for health and safety of customers, visitors and colleagues and ensuring a safe retail environment
* Owning and improving all consumer review metrics
* Attending and contributing to Retail and Head Office meetings and Management Conferences
Who You Will Work With
Liaising with colleagues in other departments to ensure first class customer service, including the Customer Care and Sales team. Collaborating with the Warehousing & Logistics team to speedily and proactively resolve issues. Closely working with the e-Commerce and Marketing team to increase footfall and sales and to support our social media strategy.
You Will Need
* To be calm, confident and enthusiastic
* Be a dynamic, influential and motivational retail leader
* Confident communication skills, both written and verbal
* Be adept at using MS office, and be comfortable using email, VOIP telephone system and PC based back-office systems
* To be self-motivated and able to use own initiative
* Experience in developing and improving processes
* Strong People Management skills
* The ability to improve performance through coaching and/or mentoring
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do. If this sounds like your ideal next step, click apply now to read more and submit your application. Good luck!
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