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Company Overview
Established in 2017, Greenview is a provider of mechanical and electrical installation, heating installation and servicing, property maintenance, and sustainable energy solutions, including domestic energy efficiency services. With around 130 employees, the company generated revenues of approximately EUR 36m in 2023. Greenview Group aims for significant growth, targeting EUR 100m in revenue. The company operates from offices in Belfast, Northern Ireland, and London, UK, serving a diverse client base in both the public and private sectors. Greenview maintains strong relationships with government-backed and private sector clients due to its comprehensive industry knowledge and broad service range.
Role Overview
The Project Coordinator is a vital team member responsible for supporting HVAC Capital Works projects in Northern Ireland. The role requires multitasking and prioritization skills to manage a busy workload effectively. The position is based in our Mallusk office.
Key Responsibilities
1. Coordinate site construction projects to ensure timely and effective execution.
2. Manage scheduling of engineers to ensure adequate coverage for all projects.
3. Handle incoming calls and maintain efficient records.
4. Support clients via telephone and email communication.
5. Log and assign response maintenance calls promptly.
6. Process operative paperwork and close calls for payment submission.
7. Respond within agreed timeframes to meet service levels and contract terms.
8. Achieve targeted KPIs related to contract requirements.
9. Assist in cross-training team members for comprehensive contract coverage.
10. Perform routine administrative tasks.
11. Communicate with stakeholders and clients effectively.
12. Escalate issues early to line managers or clients.
13. Undertake additional duties as assigned by management.
14. Ensure compliance with policies and procedures.
15. Assist with applications and certificates from authorities/clients.
16. Work safely and diligently, adhering to safety standards.
17. Support scheduling and organization of materials and resources.
18. Maintain professionalism and confidentiality at all times.
19. Calculate engineer performance metrics and bonuses.
Person Specification
* Minimum 1 year of office experience.
* At least 5 GCSEs, including English and Maths.
* Proficient in Microsoft Office.
* Proactive with the ability to work independently.
* Strong customer focus and professionalism.
* Excellent organizational and communication skills.
* Team player with good relationship-building skills.
* Adaptable with a positive attitude.
* Ability to multitask effectively.
* Trustworthy and approachable.
* Leadership qualities and a can-do attitude.
Additional Information
Greenview Gas is an equal opportunities employer. We offer competitive salaries and opportunities for skill development within a secure and thriving environment.
Skills
Admin Administrator with 1 year of office experience.
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