Job Description
Our client is the asset finance division of a highly respected equipment manufacturer. They have a rare opportunity for a field based collections representative to join their operations team.
Home based/Field based, covering from the Midlands to the South, responsibilities include:
· Checking daily payment records and overdue accounts, re-presented direct debits, assigned agreements, following up payment actions, taking payments by World Pay.
· Consulting with customers in writing, by phone and on-site, in person. Negotiating repayment plans to ensure minimal losses for the business.
· Liaising with various agents eg; liquidators, administrators, solicitors, third party collections agents, insurers, dealers, and auctioneers.
·Vehicle/machinery inspections and audits – remote and on-site.
·Working as part of a team with our office-based customer service/recoveries, and asset management, and field-based sales teams.
· Arranging haulage transportation and safe, timely removal of assets.
The successful candidate will have experience gained in a collections and customer service environment, preferably with asset finance or similar experience. Field based collections experience would be a distinct advantage – however most importantly, you will demonstrate an empathetic approach, the ability to remain calm in difficult situations and an excellent understanding of industry regulations.
This is an excellent opportunity to join a fantastic brand, and a forward thinking, employee and customer centric business.