Hours: 21 hours per week (part‑time). Salary: £25,500 pro rata. Closing date: Mon, 22 Jun 2026.
We are Skipton Building Society, the fourth biggest building society in the UK, committed to putting customers at the heart of everything we do. We value diversity and are an equal opportunity employer.
What Will You Be Doing As A Customer Consultant?
* Be the first point of contact, warmly welcoming customers in‑branch and on the phone.
* Engage and understand customers' needs by asking insightful questions.
* Listen and tailor solutions to each customer's unique circumstances.
* Proactively reach out to customers over the phone to identify needs and discuss support options.
* Maintain accurate records in our internal systems, with a focus on vulnerable customers.
* Adhere to policies, standards, and controls, receiving training and coaching to support your role.
What Do We Need From You?
* Previous experience interacting with customers, including banking, building society, contact centre, retail, food & beverage, hospitality or health/care environments.
* A passion for delivering exceptional service and a willingness to go above and beyond.
* Ability to work well with others and demonstrate a one‑team mindset.
* Capacity to react quickly on busy days, handling a wide variety of customers with excellent time management.
* A desire and ability to grow, adapt and change in line with business needs and priorities.
What Is In It For You?
* Permanent, part‑time role (21 hrs per week).
* Salary £25,500 pro rata per annum plus discretionary bonus scheme.
* 25 days standard annual leave + bank holidays, with an additional 1 day per year of service up to a maximum of 30 days after 5 years, plus a holiday trading scheme.
* Generous employer‑matched pension contributions – up to 10% per annum.
* Health and wellbeing benefits: Employee Assistance Programme, private medical insurance, salary‑sacrifice scheme for hybrid/electric car.
* Employee discount portal, mortgage and savings accounts, and paid volunteering days (three per year).
* Commitment to training and development.
We celebrate diversity and are committed to inclusion. All qualified applicants will receive consideration for employment.
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