Onboarding Team Member - PI (Southport) at Fletchers Group
Location: Southport/Hybrid
Salary: £22,932
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours - Monday to Sunday on a rota basis (1 weekend work in a month)
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team. The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign up process.
Responsibilities
* Communicating with clients daily, managing and developing relationships with clients via phone and email.
* Developing and maintaining knowledge of claims process for Personal Injury Cases.
* Understanding and discussing our funding and insurance information.
* Communicate with our legal team where necessary to progress cases.
* Make amendments to our sign up/ forms where required.
* Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
* Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
* Any other ad-hoc duties as requested by your Team Leader or Head of Department.
Qualifications
* Call Centre experience or customer facing experience.
* A willingness to learn and develop.
* Excellent verbal, written communication, and telephone skills.
* Exceptional attention to detail.
* Team player.
* Microsoft Office.
* Exceptional customer service skills.
In Return Fletchers Can Offer
* Competitive salary
* 35 hours working week
* Bonus scheme (subject to targets being met)
* 35 days holiday a year including bank holidays and Christmas Closure, with option to purchase up to 3 extra days per year
* Pension scheme with tax-efficient salary sacrifice option
* Life Assurance Policy
* Medicash policy to cover some dental, optical and other medical expenses
* Enhanced company sick pay
* Enhanced Maternity, Paternity and IVF schemes
* Flexible, agile working environment with a positive work-life balance
* Varied calendar of funded company social events
* Monthly voucher awards
About Fletchers Solicitors
Fletchers is a growing law firm specialising in personal injury and clinical negligence law. We are part of the Fletchers Group with offices in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. We offer hybrid work arrangements, a great work-life balance, and opportunities for apprenticeship or training contracts and internal progression. We strive to support Diversity and Inclusion and are committed to equal opportunities for all applicants.
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