Purpose of the Role The Head of Key Accounts will be responsible for overseeing key client relationships, ensuring seamless service delivery, proactive issue resolution, and consistent value generation. This leadership role is responsible for directing the account management function, providing strategic guidance through the team manager, and working closely with operations, commercial, and technical teams to ensure service delivery aligns with client needs and expectations. Key Responsibilities Leadership & Strategic Oversight Lead, coach, and develop the Account Management team to exceed performance and satisfaction metrics. Develop and execute the account management strategy aligned with Stadia Utilities’ business goals. Work cross-functionally to ensure account planning, service delivery, and client communications are aligned and consistent. Client Relationship Management Act as the senior point of contact for high-value clients, ensuring their needs are met and expectations exceeded. Lead quarterly business reviews (QBRs), portfolio performance reviews, and utility spend reporting for key clients. Build long-term relationships with senior stakeholders in property management firms, landlord and asset management groups. Operational Excellence Monitor and enhance service delivery across utility billing, onboarding/offboarding, tenant queries, and sustainability reporting. Ensure SLAs, compliance standards, an...