GBR Customer Experience Advisor | Retail & Business Banking | S1 | Lifestyle 260 | Bexleyheath Branch
Join our community. We are currently recruiting Customer Service colleagues, working a minimum of 260 hours per annum with a starting salary of £28,341 pro-rata. This is made up of a base salary of £26,161 pro-rata along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related.
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What you’ll do
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
What you’ll bring
* Proven ability to deliver outstanding customer service either from a face to face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
* You will require the right to work in the UK
Nice to have
* A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
What else you need to know
* This is an on-call role working a minimum of 260 hours per annum.
* This is a rolling contract, working Monday to Saturday across the hours of 8:00am – 6:00pm
* The role is based in our Bexleyheath branch
Inclusion and benefits
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop talent through living our values of Simple, Personal, and Fair.
Rewards and benefits
* Starting salary of £26,161 pro-rata plus a £500 annual cash allowance to spend on our benefits
* 25 days’ holiday plus bank holidays (26 days after 5 years); option to purchase up to 5 contractual days per year
* Eligible for a discretionary performance-related annual bonus
* Voluntary healthcare benefits (medical, dental, health assessments)
* Free access to digital health services including GP
* Wellbeing apps and online classes
* Company pension contributions with employee matching options
* Protection for you and your family (death-in-service, income protection, life cover options)
* Charitable giving and community partnerships
* Share plans and employee discounts platform
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander. If you require a working visa/permit, this will not influence our decision to progress your application. If you do not have the right to work, Santander will not proceed with your application.
What to do next
If this sounds like a role you’re interested in, please apply. If you need any recruitment process assistance, please contact resourcing@santander.co.uk
Additional information
We welcome applications with the understanding that relocation packages may not be available. Santander will cover employer mandatory government fees for visa sponsorship. Personal immigration and relocation costs may apply.
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