Overview
Assistant Retail Store Manager (38 hours) - Cheshire Oaks at New Balance. Join to apply for the Assistant Retail Store Manager (38 hours) - Cheshire Oaks role at New Balance. New Balance is a growing brand and we are looking for people who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.
Major Accountabilities
* Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
* Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
* Understands customer expectations and trains your team to always reach or exceed their expectations
* Guides and provides training to all team members in relation to products, NB technologies and seasonal products
* Assists in coordinating rota and scheduling
* Minimises losses by implementing, monitoring, and tracking all procedures of loss prevention
* Supports the recruitment, induction, training, and development of the store team
* Acts as key holder for the store and an active member on the shop floor and back of house carrying out retail duties (sales, customer service, stock control)
* Deals with enquiries and provides an escalation route for customer complaints
* Understands and supports store operations, policies and procedures via the retail game changer
* Adheres to company policies and procedures
* Performs other duties as required from the business or Store Manager
Requirements for success
* Team Player
* Proven experience in a supervisory position
* Ability to lead and coach a team
* Knowledge of retail KPIs
* Previous experience in retail desirable
* Demonstrate customer service skills
* A passion for retail and sales
* Desire to learn
* Ability to perform basic maths and general retail operational processes
* Understanding of POS register systems
* Effective communication skills
* Flexible work schedule including weekends and holidays
Additional benefits
* Competitive compensation
* Potential to earn more through our Retail Bonus Scheme
* Great development opportunities
* Inclusive working environments across all our European locations
* Generous staff discount
* Project involvement across our European region
* Flexible uniform package
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