This Role: Estate Coordinator
This is a fantastic opportunity for a customer focused individual to join our Housing Team to provide estate management. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person or a security guard. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners.
Duties:
To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants.
Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards.
Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction.
What you'll need to succeed:
We are looking for a motivated individual and wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change.
Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
Experience of working in a social housing setting is preferred but not essential.
Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy.
The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes.
This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role. On-site parking avaliable
To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment