IT Service Desk Analyst - Professional Services (1st/2nd Line Hybrid)
Shape the future of IT support in a role that goes beyond the basics.
Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT Service Desk at the forefront of innovation, where your technical skills will be valued, stretched, and continuously developed.
Why This Role Stands Out
* Move beyond traditional 1st line support: Take on more technical challenges in a dynamic, fast-paced environment.
* Be part of a team that values progression, precision, and a proactive mindset.
* Work with enterprise-grade cloud technologies and tools aligned with ITIL best practices.
* Two weeks of paid, hands-on training ensure you're set up for success from day one.
About The Role
You'll be the first point of contact for a global user base, delivering exceptional support across a modern and sophisticated IT environment. But this isn't your average service desk job - chatbots and automation tools handle many of the low-level, repetitive tasks, so you can focus on resolving more complex, technical issues. Think of this as a '1.5 line' role that bridges the gap between first and second line, giving you exposure to deeper troubleshooting and greater responsibility.
You'll also work closely with senior stakeholders in a professional services environment, where clear communication, reliability, and attention to detail are essential.
What You'll Work With
* A diverse tech stack, including Microsoft 365, Azure AD, Exchange Online, Teams, plus cutting-edge sector specific technology
* ITIL-aligned tools and practices focused on quality service and continual improvement
* A collaborative team culture that supports knowledge sharing and growth
What You'll Bring
* Strong troubleshooting experience with Office 365, Active Directory, Teams, Exchange, and ideally ServiceNow
* Previous experience in a professional services or fast-paced technical environment
* Excellent communication skills and a customer-first mindset
* A desire to learn, adapt, and grow into more advanced IT roles
Working Arrangements
This is a hybrid role based in Colchester, combining office collaboration with flexible remote work. Applicants must be within a commutable distance. #J-18808-Ljbffr