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Direct message the job poster from Cognitive Group | Part of the Focus Cloud Group
We’re currently looking for an Amazon Lex Architect with proven experience in the contact centre domain and a strong grasp of Generative AI (Gen AI) and LLM integration. This is a client-facing architecture role focused on driving automation and conversational AI initiatives.
The Role
The end-client operates across multiple international markets and is accelerating its automation and customer experience transformation using AWS technologies. The selected candidate will play a key role in the technical design and implementation of Lex-based conversational bots (webchat and voice) and help guide the broader integration strategy.
Key Responsibilities
* Lead technical design discussions with client architects and stakeholders
* Create and present OSD (Overall Solution Design) and HLD (High-Level Design) documentation
* Architect solutions integrating Amazon Lex with Gen AI/LLMs to enhance chatbot and voicebot capabilities
* Provide hands-on guidance to development teams on best practices and integration strategies
* Act as a liaison between technical teams and project leadership to ensure timely delivery and solution alignment
* Advise on AWS-native automation capabilities and platform integration
* 10+ years in cloud-based architecture and engineering roles
* Deep hands-on expertise in Amazon Lex, including configuration, limitations, and deployment best practices
* Strong experience with Amazon Connect for voicebot integration
* Familiarity with AWS services such as Lambda, DynamoDB, S3, API Gateway, CloudWatch
* Practical experience or understanding of LLMs and Generative AI, including how they can be integrated with Lex-based solutions
* Excellent communication and client engagement skills
* Strong problem-solving and analytical mindset
* Understanding of NLP concepts such as intent recognition, entity extraction, and sentiment analysis
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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