Cardiffs Disabled Facilities Service provides essential financial support to help elderly, vulnerable, and disabled residents live safely and independently in their homes. This includes funding for adaptations, repairs, and maintenance across all housing tenures.
About the job
The administrative team provides support and assistance to the technical staff delivering the service. We are looking for a motivated and experienced Administrator to join our team and support the smooth running of the Disabled Facilities Service.
As a Disabled Adaptations & Loans Officer, your responsibilities will include but not limited to:
* Processing purchase orders, invoices, and external bills.
* Supporting customers with advice and guidance.
* Assisting Project Officers and liaising with internal teams and external contractors.
* Ensuring requests from Occupational Therapists are compliant with the service guidance.
* Managing property charges and handling client payments.
* Producing and providing management information reports.
What We Are Looking For From You
The successful candidate will demonstrate:
* Excellent customer care and communication.
* Strong IT proficiency, in particular the use of databases.
* High attention to detail, accuracy and organisational skills.
* Confidence in handling telephone enquiries and numerical data.
* Proven organisational skills and the ability to manage a varied workload.
The position involves a wide, varied and often changing range of tasks, so you would need to use your initiative, be able to work under pressure in a busy environment, and be committed to provide the best service possible to customers and colleagues.
Experience/knowledge of SAP is desirable but not essential as training will be provided.
You would be expected to produce reports, take minutes and work as part of a team. You’ll be expected to handle enquiries from the public, clinical professionals (e.g. Occupational Therapists), and technical officers, including signposting and making referrals to other services.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Please refer to the Job Description and Person Specification for full details of essential and desirable criteria.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Additional information
This post is temporary until 25th September 2026.
This post is subject to a Disclosure and Barring Service Standard check.
This role is for 37 hours a week and is suitable for post share.
This role is mainly remote working with attendance in the office as and when required.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well‑being, and acknowledge that children and vulnerable adults have a right to protection.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
The interview process for this role will be conducted face to face or otherwise on a virtual basis using an appropriate online platform. The hiring manager will advise on the format of the interview as part of the recruitment process. If you have any concerns about your ability to take part in a virtual interview process or would like to have an informal chat about this role please contact Amanda Tipples, Customer Support Manager (amanda.tipples@cardiff.gov.uk).
Please note the Council does not accept CVs.
Important information you need read in order to complete your application:
* Application Guidance
* Applying for jobs with us
* Behavioural Competency Framework
Additional Information:
* Recruitment Pack
* Employee Charter
* Recruitment of Ex-Offenders
* Privacy Notice
Job Category: Admin / Clerical
Department: Housing & Communities
Working Pattern/Contract Type: Full Time Temporary
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