Whats involved with this role
* Job Title: Business Support Admin Officer
* Ref: Hull 5279501
* Pay rate: 13.90 per hour PAYE
* Role length: Anticipated 4 months
* DBS requirement: Enhanced DBS
The role
We are seeking a proactive and highly organised Business Support Officer to assist in managing, developing and delivering a range of business support services to ensure that an effective complaints and Freedom of Information (FOI) service operates across Children, Young People and Family Services (CYPFS).
You will have proven administrative experience, excellent minute taking skills, strong interpersonal and customer service skills, staff supervision experience, ideally an understanding of working with children, young people, and vulnerable adults and knowledge of complaints (Childrens Services and Learning and Skills), Freedom of Information and GDPR legislation.
Key responsibilities
* Support the management and delivery of the complaints and FOI function across CYPFS, including Safeguarding, Early Help, Youth Justice, and Learning & Skills (including SEND)
* Act as a first point of contact for customers and stakeholders, providing clear advice and resolving queries in a sensitive and professional manner
* Coordinate and service meetings and panels, including preparing agendas, minute-taking, and ensuring timely follow-up actions
* Maintain and develop case management systems and databases to track and monitor complaints and FOI requests
* Handle a caseload of complaints and FOI requests, ensuring compliance with relevant procedures, legislation, and statutory deadlines
* Prepare reports, statistics and presentations using complaints and FOI data to support service improvement and learning
* Process financial transactions and orders in line with procurement procedures
* Maintain accurate and confidential records, including sensitive personal information, in accordance with GDPR and departmental policies
* Assist the Group Manager and wider team in quality assurance of complaints handling and promoting best practice across the directorate
* Provide support / guidance / mentoring / challenge and assistance to other staff and managers in CYPFS
* Liaise with internal teams, external investigators, the Local Government Ombudsman, and a range of partners to maintain a professional and responsive service
What the client is looking for
* NVQ level 3 or equivalent qualification, skills and experience
* Experience of administration and ideally experience of working with children and young people
* Experience of supervising staff
* Excellent customer service skills as well as understanding the complex needs of all customers
* Good interpersonal and communication skills with the ability to deal with upset, angry and frustrated customers
* Good analytical and numeracy skills
* Ability to take accurate minutes of meetings dealing with complex issues
* Proficient IT skills
* Ability to form and maintain appropriate relationships and personal boundaries with children and young people and/or vulnerable adults
* Knowledge of complaints (Childrens Services and Learning and Skills), Freedom of Information and GDPR legislation and procedures
How to Apply
* Quote the Job Title and Reference Number in your application.
* Submit your CV in Word format.
* Applications are reviewed on a rolling basisarly submission is recommended.
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