Customer Relationship Manager
FourNet is recruiting for a skilled, adaptable Customer Relationship Manager. The successful Customer Relationship Manager (or CRM) will work closely with Account Directors across a number of accounts, to support the creation of the best possible customer experience.
As part of the overall engagement team, you'll be expected to support the Account Directors in working to drive cross sell and upsell opportunities to broaden FourNet's footprint with our customers.
Tell me more...
Here's a more detailed insight into what this job involves...
* Take a leading role supporting the Account Director within named accounts on run rate business. Working closely with the team to bring new contacts and opportunities to light through close customer management.
* Engage directly in your own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin.
* Compiling customer quotations and processing orders.
* To work closely with the service delivery team to ensure both continuous service improvement and the evolution of services.
* To support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times.
* Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
* Maintain a good knowledge of the FourNet portfolio, this includes participating in sales enablement training and engaging with vendors on opportunities.
Technical Profile
We'd like to speak to you about this job if you've done a similar role before.
* Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers.
* A good understanding of mobile and WAN.
* Demonstrable ability to achieve targets from account management activities.
* Experience of working with field account managers to generate additional contact points and opportunities.
Personal Attributes/Skills
* Excellent customer service and communication skills
* Customer focused, proactive and collaborative
* Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace
* Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the FourNet business and portfolio
* Self motivated with a can do attitude
* Ability to work well under pressure
Traits and Behaviour
* Focus on customers - committed to providing the best service to our customers in all that they do
* Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and 'human.'
* Can Do Attitude - Takes personal responsibility for getting things done
* Growth - Proactively seeks ways to improve and grow the business
If you've got what it takes to be part of our award-winning team apply today
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Referral programme
* Sick pay
* Work from home
Work Location: Hybrid remote in Manchester M32 0TR