Job Description Technical Service Specialist Location: United Kingdom Department: Technical Services About the Role Join a global leader in entertainment technology as a Technical Service Specialist. You'll be part of a dynamic technical support team, ensuring our cutting-edge products perform flawlessly in the field. From repairs to on-site demonstrations, your work will directly impact customer satisfaction and product excellence. Key Responsibilities Product Support & Repair Troubleshoot and repair all company products. Assess whether products can be repaired or need replacement. Complete all documentation for repairs, re-shipments, and RMA returns. Configure new equipment for production use. Apply Engineering Change Orders (ECOs) to warehouse stock as needed. Customer Support Provide technical assistance via phone and email. Accurately diagnose and resolve technical issues. Communicate repair timelines and progress to customers. Offer guidance for software upgrades and installations. Demonstration & Event Support Prepare and dispatch demo and loaner equipment. Assist with booth setup and technical support for trade shows. Travel to events or customer sites as required. Training & Internal Support Train internal staff, external technicians, and clients on product repairs. Lead technical training workshops and ensure materials are up to date. Quality & Engineering Collaboration Report quality and service issues to engineering teams. Provide testing and feedback for R&D and prototype evaluations. Participate in special projects and contribute to continuous improvement initiatives. Qualifications & Skills Essential: Technical degree in Electronics (or equivalent experience) 3–5 years of experience in electronics repair Strong problem-solving and communication skills Ability to work independently and travel occasionally across Europe Manual dexterity and soldering skills (including surface-mount) Familiarity with hand tools, power tools, and test equipment Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint Physical ability to lift up to 23 kg Desirable: Knowledge of PCB and mechanical assemblies Ability to read electrical schematics and prints Understanding of current wiring regulations Experience in entertainment technology or similar fields Day-to-Day Expect a hands-on and varied role—repairing hardware, providing expert support, preparing for trade shows, and guiding users through technical challenges. You'll be part of a supportive team, with opportunities to grow and take on new responsibilities. Benefits Salary £32,000 to £37,500 based on experience Private health and wellness benefits Retirement savings plan Opportunities for training and career progression Collaborative and inclusive workplace culture Apply Now If you're passionate about technology and delivering outstanding service, we'd love to hear from you.