Job overview
We are looking for an organised and proactive Ward Clerk to provide high-quality clerical and administrative support to our busy ward team. You will be the first point of contact for patients, visitors, and staff, ensuring e
Join our dedicated team at Dorset County Hospital NHS Foundation Trust and play a vital role in supporting the smooth running of our wards.
Main duties of the job
* The post holder provides general non-clinical advise, information, and guidance to patients, clients, relatives, and carers as appropriate, ensuring efficient administrative support to the clinical team.
* Use hospital computer systems effectively to ensure accurate and timely recording of patient information and maintain record-keeping functions.
* Ensure filing and documentation with patient case notes comply with trust and departmental standards.
* Maintain clerical systems and uphold strict confidentiality in line with Health Records Operational Policy and Record Keeping Standards.
* Handle telephone and face to face enquiries from patients, relatives, and staff professionally, consulting clinical staff when necessary.
* Attend and participate in ward meetings as required.
* Work collaboratively within the team to provide cross-cover and support colleagues.
* Organise and complete tasks to required standards within agreed timeframes
* Perform general administrative duties, including emailing, photocopying and maintaining documentation
* Actively contribute as a team member and participate constructively in the annual appraisal process
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person specification
Knowledge & Experience
Essential criteria
* Previous experience within a clerical capacity
* An understanding of the meaning of confidentiality and the requirement for this to be maintained
Desirable criteria
* Previous experience working with Patient Administration Systems
Education, Qualifications & Training
Essential criteria
* Educated to GCSE level or equivalent, including English and Maths.
Skills & Abilities
Essential criteria
* Evidence of keyboard skills
* Evidence of ability to work on own initiative but also as part of a team
* Ability to prioritise workload
* Evidence of ability to work within specified standards and timescales
* Evidence of ability to communicate with all levels of staff and members of the general public
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.