Vehicle Damage Assessor - Sunderland
Salary: £30,000 - £45,000 per year
Bonus: Performance-based bonus potential
Hours: 40 hours per week, Monday to Friday, 8am-5pm (1 hour unpaid break)
Are you an experienced Vehicle Damage Assessor looking to take the next step in your career? We are seeking a skilled and motivated professional to join our team at a busy, reputable vehicle repair site in Sunderland.
As a Vehicle Damage Assessor, you’ll play a key role in the repair journey—working closely with the production team to ensure accurate assessments, exceptional customer service, and efficient repair processes.
Key Responsibilities:
Prepare computerised estimates using Audatex
Communicate with customers to provide updates and estimated completion times
Compile relevant documentation to support the repair process
Accurately record all estimate and repair data in the management system
Monitor vehicle progress through the workshop to ensure timely repairs
Negotiate repair estimates with insurance engineers when necessary
Liaise with insurance representatives regarding claims and estimates
Identify opportunities for additional non-insurance repair work
Conduct mobile and drive-by assessments where required
Maintain and secure allocated tools and equipment
Provide support to colleagues when needed to ensure smooth operation
What We Offer:
Competitive Salary Based On Your Skills And Experience
Performance-related bonus opportunities
33 days annual leave including bank holidays (option to buy or sell up to 5 days)
Pension scheme with employer contributions
Employee discounts on a wide range of products and services
Access to wellbeing support, including 24/7 GP services
Career development opportunities in a supportive team environment
About You:
To succeed in this role, you’ll need:
Proven experience in vehicle damage assessment and estimating
Proficiency with Audatex estimating software
Strong communication and negotiation skills
A customer-focused mindset and attention to detail
Full UK driving licence
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