About Us
Gordale Garden Centre is a long-established, award-winning, family-run business set in 15 acres of beautifully landscaped grounds. With a covered shop, food hall, outdoor plant area, children's play areas, petrol station, and coffee shop, we provide a unique and enjoyable experience for our customers.
We pride ourselves on being a fantastic place to work. Our friendly atmosphere, supportive team, and excellent benefits make Gordale a great choice for anyone looking to grow their career in retail, hospitality, and customer service.
Role Overview
As a full-time Garden Centre Assistant (Trolleys & Car Park), you'll play a key role in delivering outstanding customer service while keeping our car park and outdoor areas safe, clean, and welcoming. You'll help customers, support stock management, and ensure the smooth running of the garden centre, making every visit a positive experience.
This is an active, hands-on role where no two days are the same, perfect for someone who enjoys variety, being outdoors, and working as part of a friendly, motivated team.
Key Responsibilities
Trolley and Car Park Duties
* Collect and replenish trolleys and baskets across the store.
* Assist customers from tills to their cars with larger or heavier purchases.
* Maintain the car park's cleanliness and appearance, including litter picking and bin emptying.
* Ensure the car park meets company standards and remains visually appealing.
* Transport customer orders to the delivery bay and return unsold items to sales areas.
General Garden Centre Duties
* Provide exceptional customer service with a friendly, approachable manner.
* Respond promptly and effectively to customer queries and complaints.
* Handle goods carefully to minimise breakages and packaging costs.
* Promote Gordale's loyalty card and support linked sales.
* Receive deliveries, check stock accuracy, and complete relevant documentation.
* Ensure stock is correctly priced, attractively displayed, and refreshed regularly.
* Maintain clean, tidy, and safe work areas for customers and colleagues.
* Complete daily checklists and report any issues to management.
* Be vigilant for shoplifting and report concerns promptly.
* Adhere to all company policies, procedures, and health & safety guidelines.
Skills and Qualities
* Positive, approachable, and customer-focused attitude.
* Team player who can also work independently.
* Reliable, proactive, and attentive to detail.
* Physically fit and comfortable handling trolleys and lifting heavier items.
* Flexible and willing to support different areas of the business as needed.
Benefits of Working at Gordale
* Competitive pay, increasing with service.
* Full-time hours: Monday, Tuesday, Wednesday, Friday & Saturday – 42.5 hours/week.
* Company pension scheme.
* Free on-site parking.
* Generous staff discount.
* Work in a beautiful environment with a supportive, friendly team.
If you're energetic, enjoy helping people, and want to be part of a fantastic team, we'd love to hear from you
Job Type: Full-time
Pay: From £12.21 per hour
Expected hours: 42.5 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person
Expected start date: 01/09/2025