Head of Customer Design
Salary: 69,200 – 86,500 per annum (incl. car allowance, annual bonus up to 20% and family health cover)
Location: Wrexham or Llandudno Junction office with regular travel throughout the licence area
Working pattern: Hybrid (office and home)
Type: Permanent / Full Time (37 hours per week)
Closing Date: 2nd February 2026
Position Summary
At ScottishPower we are working hard to decarbonise the UK’s energy system and deliver a smarter, greener electricity network for our customers and communities. Through SP Energy Networks we keep power flowing to more than 3 million homes and businesses, and our SP Manweb teams play a vital role in enabling the transition to Net Zero across England and Wales.
We are recruiting a Head of Customer Design to lead our customer design activities within the North Wales & Dee Valley Districts. This key leadership role is responsible for ensuring compliant, safe and efficient customer connection designs that support local communities and the future energy system.
What you’ll be doing
As Head of Customer Design you will lead a multidisciplinary team delivering high‑quality engineering designs for customer distribution network connections. Operating within our SP Manweb business and focused on the North Wales & Dee Valley District you will ensure our design activities meet regulatory obligations, achieve strong customer outcomes and align with our strategic goals.
You will take ownership of a customer‑funded portfolio worth around £20 m per year with demand forecast to grow significantly in the coming years. This role will be central to driving performance, safety, innovation and excellent customer service within a part of the network experiencing major growth and investment.
Key Responsibilities
* Lead, coach and develop a team of technical designers delivering customer connection designs within the North Wales & Dee Valley District.
* Manage compliance with SP Manweb licence conditions including SLC 12, 15 and 15A.
* Oversee the delivery and approval of Point of Connection designs for the district.
* Drive continuous improvement through performance analysis, customer feedback and innovation.
* Produce cost‑effective, constructable designs from initial customer enquiry through to handover for delivery.
* Build strong relationships with customers, local stakeholders and industry partners.
* Lead and promote a strong safety culture, embedding compliance across all design activity.
* Provide accurate reporting aligned with Iberdrola and UK regulatory requirements.
* Work collaboratively with other Heads of Customer Design to deliver wider SP Manweb strategic objectives.
What you’ll bring
* Electrical Engineering or a recognised professional qualification (or equivalent experience).
* Significant experience in distribution network design and planning (ideally up to 33 kV).
* Experience within another DNO or an Independent Connections Provider (ICP) is highly desirable.
* Proven management and leadership experience, with the ability to develop, motivate and performance‑manage a technical team.
* Excellent communication and stakeholder skills, with the ability to be strongly customer‑facing and effectively manage customer expectations.
* Strong regulatory and commercial awareness, balancing customer service, engineering integrity and financial outcomes.
* Ability to address complex engineering challenges while maintaining high safety, customer and commercial standards, supported by strong planning and prioritisation skills to manage competing demands in a fast‑paced environment.
Benefits
* 36 days annual leave.
* Holiday purchase to extend your work/life balance.
* Share Incentive Plan and ShareSave Scheme.
* Payroll giving and charity matched funding.
* Technology vouchers to save and spread the cost of your technology.
* Commitment to reduce carbon emissions and fight climate change.
* Electric Vehicle schemes to support a green transition.
* Cycle to Work scheme and public transport season ticket loans.
* Options to purchase dental, private medical, health cash plan and annual health assessments.
* Life Assurance (4× salary).
* Access to nudge financial wellbeing support.
* Shopping, leisure, restaurant and gym discounts, plus unique employee deals on travel insurance and more.
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and the North West of England. We operate over 4 000 km of cables and lines that make up the transmission network, connecting infrastructure such as wind farms into the electricity system. This role puts us at the heart of Scotland’s ambition to be Net Zero by 2044 – and we are taking it very seriously.
With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower offers real career opportunities that meet personal and professional goals in a global organisation.
Inclusion, diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large‑scale business like ours, so whatever your background you’ll fit right in.
EEO and Disability Support
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long‑term conditions, mental health conditions, neuro‑divergence or pregnancy‑related support. If you need support, please reach out to us.
Mobility and Immigration
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
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