Branch: Doubletree by Hilton Dartford Bridge
Location: Doubletree by Hilton Dartford Bridge, Dartford
Contract type: Permanent
Hours: Full Time
Posted date: 09/06/2026
We have an exciting opportunity for a Front Office Manager to join our dynamic team. If you thrive in a fast‑paced environment and are ready to excite the world of hospitality, this is the job for you!
Qualifications
* Proven experience as a Front Office Manager or in a similar customer‑facing role
* Strong leadership, organizational, and multitasking skills
* Excellent verbal and written communication abilities
* Proficient in MS Office and front desk software (Property Management Systems and ONQ)
* Ability to remain calm under pressure and solve problems effectively
* High level of commercial awareness and sales capabilities
Responsibilities
* Supervise and coordinate front office and housekeeping (public area) staff
* Ensure high levels of guest or client satisfaction through prompt and courteous service
* Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
* Maximise room occupancy and use up‑selling techniques to promote hotel services and facilities
* Manage scheduling, training, and performance of front office team
* Maintain office supplies and appearance of the front desk area
* Handle customer inquiries, feedback, and complaints professionally
* Prepare and manage budgets, reports, and other administrative tasks
Benefits
* Amazing discounts on food, drink and accommodation throughout the group
* Huge opportunities for Learning, Development and Progression
* Excellent rates for friends and family
* Employee Assistance Program
* Free use of the Leisure Club where applicable
* Long Service Awards
* Recognition Awards
* Refer a Friend Bonus
* Annual Social Events
* Free Parking where applicable
* Uniform provided
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