Job Description
We have an exciting opportunity to join our Sales team as a Customer Account Manager, responsible for managing your own portfolio of members. You’ll develop strong relationships, support renewals, and identify opportunities for cross- and up-selling as we continue our rapid growth.
Company Description
We are proudly working with over 2,000 firms with technical training, practical tax support, practice management, marketing content and much more. We help firms grow their client base, advise their clients, expand their service offerings and prosper in the changing environment.
You will be joining 20:20 Innovation at an exciting time of rapid growth in both our core membership offering and expanding additional services. 20:20 Innovation is a friendly place to work with a great team culture. The team have recently crystallised the core values which make us tick. These are:
* Trust and Collaboration
* Agility and Innovation
* Integrity
* Inspiring Community
Role Description
As a Customer Account Manager, you will manage your own portfolio of customers, building trusted relationships, providing excellent customer service, and identifying opportunities to add value through relevant cross sell and up sell activity. You will work closely with colleagues to ensure a smooth and positive customer experience.
Success in this role looks like strong customer engagement, high renewal rates, accurate and well maintained CRM activity, and becoming a reliable, proactive point of contact for your customers.
Knowledge, Skills & Qualifications
* 3+ years’ experience in a similar sales and customer relationship role, preferably B2B
* Experience in maintaining high retention rates
* Experience in building excellent customer relationships
* Strong communication skills and ability to build rapport and maintain relationships with clients
* Ability to upsell or cross-sell
* Excellent analytical skills
* Strong organisational and multi-tasking skills
* Excellent attention to detail and organisational skills
* Experience in using CRM systems
What do we offer?
* Competitive salary
* Discretionary bonus based on company performance
* 25 days annual leave plus bank holidays with an additional 3 days given by the Company usually for a Christmas closure
* Wellness and social benefits including Cashplan, Employee Assistance Programme, Team Volunteering Day and Away Day
* Option to buy or sell annual leave
* Pension scheme
* Access to employee discounts, vouchers and cashback
* Hybrid working (Tues-Thurs in the office, Mon & Fri - working from home)
* 3 x basic salary life assurance
We’re looking to move quickly on this hire and hope to bring the right person on board soon. Our selection process includes three steps, with the final stage ideally taking place in person at our Marston Green office (close to Birmingham International), so you can meet the team in person.