Customer Service Administrator - 12 Month FTC
Join to apply for theCustomer Service Administrator - 12 Month FTC role at Ocean Network Express
Location: Southampton, UK
Department: Customer Services - Import Documentation
Reports to: Team Leader Customer Administration
Contract: 12-Month Fixed-Term
We’re looking for an organised and customer-focused Customer Service Administrator (Import Documentation) to join our team in Southampton on a 12-month fixed-term contract.
In this role, you’ll play a key part in delivering high-quality administrative and operational support for our import customers. Working closely with colleagues across Customer Care and Operations, and supported by Ocean Network Express (ONE)’s expanding range of digital self-service tools, you’ll ensure smooth processes, excellent customer service, and compliance with company standards and industry regulations.
Key Responsibilities
* Problem solving, working under pressure and tight deadlines.
* Manifesting / handling shipments up to arrival UK including short and overlanded containers.
* Change of Destination, Remain on Board.
* Accurate invoicing and updates to our SOP.
* Communication with Overseas offices, UK ports, local authorities - i.e., Customs / Port Heath.
About You
* Strong customer service focus with excellent communication and interpersonal skills.
* Previous experience in shipping, logistics, or a customer service administrative role (preferred).
* Good understanding of import processes and documentation.
* Confident using digital platforms and open to adopting new technologies. Detail-oriented with strong time management and problem-solving skills.
* A positive attitude and willingness to learn.
* Team player to work well in a team or on individual tasks.
* Good attention to detail.
Why Join ONE?
At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.
Benefits
* Paid annual leave of 25 days per annum in addition to UK public holidays
* Membership of the Company’s Group Pension Plan, with the Company contributing up to 10% of basic salary
* Death in Service Benefit (x8 annual salary)
* Employee Assistance Programme, with free independent confidential support and virtual GP services
* Interest free annual travel season ticket loan
* Annual Medical Health check
* Annual eye test and contribution towards glasses for VDU prescriptions
* Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
* Loyalty Award Scheme
Apply now by submitting your CV below. The closing date for this role is Wednesday 26th November 2025.
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