Overview
Northumbria Healthcare NHS Foundation Trust is recruiting for an ED Receptionist at The Emergency Department, The Northumbria Hospital in Cramlington. The closing date is 23 October 2025.
We are looking to recruit experienced, full or part-time receptionists (max 30 hours) for the 24-hour Emergency Department service, 365 days per year. The role involves working a variety of shifts to cover the 24-hour period, including 08:00–21:30 days and night shifts 20:00–08:00.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
The role involves a wide variety of tasks including meeting and greeting patients and relatives on arrival to the hospital, answering telephone enquiries, recording attendances to A&E on a computerised system (PAS data entry) and scanning A&E documents.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our Northumbria Specialist Emergency Care Hospital. We care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Job responsibilities
To provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft tissue and associated-outpatient clinics.
To provide a reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
Person Specification
Qualifications
* Previous experience of office or reception duties
* ECDL
* NVQ in Customer Care
* Basic Life Support Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Northumbria Specialist Emergency Hospital
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