Information Technology IT Support Specialist – Environmental Products and Services Ltd
Location: Newry, Northern Ireland (Office-based) with support for Stockport, UK and planned expansion into the USA.
Job Type: Full-Time, Permanent – Monday to Friday
Benefits Package:
* Private Health Insurance (employee, partner and children up to age 25) after 9-month qualifying period.
* Death in Service Life Insurance after the qualifying period.
* 30 Days’ Paid Holiday per annum.
* Opportunities for career progression and skills development.
* A supportive and dynamic work environment in a growing industry.
About Environmental Products and Services Ltd (EPAS Ltd):
EPAS is a global leader in sustainable Fats, Oils and Grease (FOG) management and food waste solutions. Learn more about the company and our innovative solutions: https://youtu.be/osiPr9XDWQ8
Technical Support
* Provide first- and second-line technical support for users across the business.
* Install, configure, and troubleshoot software and hardware systems.
* Monitor system performance and perform regular maintenance.
* Support onboarding/offboarding of staff, ensuring secure device setup and data hand-back.
Network & Systems Management
* Maintain LAN/WAN, firewalls, VPNs, Intune/Entra/BitLocker and internet connectivity.
* Support Microsoft 365 administration and ensure data security.
* Manage backups, updates and cybersecurity measures.
IT Operations & Documentation
* Maintain accurate records of support tickets and technical documentation.
* Support onboarding of new staff with IT setups and training.
* Ensure compliance with IT policies, procedures and GDPR standards.
* Responsible for maintaining IT asset and software licence registers, file audit evidence.
* Act as internal liaison with external providers and MSPs to elevate and manage issues.
* Assist specialists in the delivery of IT-related projects such as Salesforce.
* Support ISO27001 and Cyber Essentials audits by coordinating evidence gathering and staff training completion.
* Create and deliver simple user guides and training materials for EPAS staff.
* Identify opportunities to improve IT systems and processes.
Key Requirements
* Degree or diploma in IT, Computer Science, or related field (or equivalent practical experience).
* Proven experience in a similar IT support role of 3-5 years.
* Excellent knowledge of Windows OS, Microsoft 365, and IT security principles.
* Strong problem-solving and communication skills.
* Ability to work independently and under pressure.
* Experience with network administration and remote support tools.
* Exposure to ISO27001 and Cyber Essentials environments desirable.
* Ability to travel occasionally, clean drivers licence and passport desirable.
How to Apply:
Interested candidates should submit their CV and cover letter detailing their relevant experience and qualifications or email it to hr@epas-ltd.com with the subject line: “IT Support Specialist Application – [Your Name]”.
#J-18808-Ljbffr