Customer Complaints Administrator, Nottingham
Join our Customer Care team as a Customer Complaints Administrator at Countrywide in Nottingham. This role is ideal for those passionate about customer service, offering full-time or part-time hours with flexibility.
As a key member of our team, you will handle customer concerns professionally, ensuring their issues are resolved efficiently and fairly. Your communication skills will be vital in maintaining our reputation for excellent service.
Responsibilities
* Handle your own caseload of customer complaints in a team environment.
* Respond to calls, emails, letters, and online feedback.
* Investigate concerns impartially, propose gestures of goodwill, and update customers within set timescales.
Skills and Experience
* Excellent written and verbal communication skills.
* Ability to build and maintain relationships with customers and stakeholders.
* Good time management and expectation management skills.
* Experience in lettings or complaint handling is desirable but full training will be provided.
* Self-motivated and able to work independently within a team.
Benefits
* Pension scheme.
* Full training with career progression opportunities, including qualifications in residential lettings.
* Perks at Work discounts on products and services, including electrical and travel.
* Discounts on estate agency, mortgage, conveyancing, and surveying services.
* Access to Lifeworks 24/7 Employee Assistance Programme.
* Nuffield Health screening and gym discounts.
* Cycle to work scheme.
Connells Group UK is an equal opportunities employer, encouraging applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.
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