Junior Beta Liaison
Department: Beta Testing
Employment Type: Full Time
Location: Cambridge, UK
Reporting To: Clive Sawford
Description
Are you a music lover? Are you a DJ or a musician? Perhaps you record your music or play in a band. Currently, we are seeking customer service-oriented individuals to join our beta liaison team. The beta liaison team works with 10+ brands, including pro audio and consumer electronics products for both SW and HW betas.
This is not your typical beta support role; our products are front and centre in every one of our interactions; you never know when you might have to jump on a product to help walk a beta tester through a problem or raise the next big release showstopper.
Key Responsibilities
* Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
* Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
* Resolve any setup and technical difficulties for beta updates.
* Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
* Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
* Work with Software QA and onwards Product and Project teams.
* MPC
* Engine OS and Engine DJ
* Plus many, many more!
Skills, Knowledge and Expertise
Requirements:
* 1+ years’ experience in customer-facing role; retail/hospitality/customer support.
* Awareness and knowledge of full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
* Demonstrable problem-solving approach.
* Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
* Experience of Microsoft Office suite or equivalent.
Nice to have:
* Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software
* Some experience with Discourse or similar forum admin software
* Some knowledge of, or experience with project tracking tools such as Asana
Benefits
* Generous annual leave entitlement
* Private Healthcare
* Pension scheme
* Employee Assistance Programme
* Cycle To Work Scheme
* Staff discount on products sold by inMusic (for personal use only)
* £1,000 annual allowance for training and development
* Sick pay
#J-18808-Ljbffr