Sales and Customer Service Specialist
As a Sales and Customer Service Specialist, you will be responsible for delivering an exceptional customer experience by understanding their needs and identifying opportunities to sell Apple products and services. You will work in a fast-paced environment, supporting multiple customers at the same time, and providing personalized solutions based on their needs.
Key Responsibilities:
* Deliver excellent service to Apple customers by seeking to understand their needs and identifying ownership opportunities.
* Present products and services to customers and educate them on relevant ways to buy products.
* Understand and stay up-to-date on Apple's products, services, purchase options, and Product Zone sales processes.
* Support peers throughout the store by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities.
Requirements:
* Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
* Reliability to attend work as scheduled, in line with local laws and subject to any approved accommodations.
Preferred Qualifications:
* Knowledge of Apple products and services.
* Ability to personalize solutions based on customer needs and effectively communicate them.
* Ability to work in a team environment, demonstrating shared responsibility and accountability with other team members.
* Curiosity and openness to learning from others and helping each other grow.