The most important asset of any library goes home at night - the library staff" [Tim Healy].
We are recruiting for a Customer Services Co-ordinator to work at Todmorden Library. Successful candidates may be expected to work at other sites also, including Central Library, Halifax.
Customer Service is a key part of this role, which also involves supervision of library operations and line management of library assistants. Late nights and Saturdays will be part of the timetable.
Forget the traditional view of a library, we are now vibrant community hubs offering a safe space for all. A modern library service doesn't only offer books - we also provide digital services, community engagement, a social experience, access to lifelong learning, and a warm welcome for everyone.
Todmorden Library has strong heritage connections and is deep rooted in its community. The successful candidate will want to foster existing heritage connections and continue engagement with local resources.
If you want to join our Co-ordinator team, it's essential that you have experience of working with the public in a library or other customer service environment (in a paid or voluntary capacity.) You will be literate and numerate, with a good general level of education and willing to participate in promotional activities to keep libraries relevant to their local communities.
You should have practical experience or knowledge of library management systems and online services. Our Libraries offer public computer facilities, Wi-Fi, wireless printing and scanning, digital books and apps - assisting customers to use these resources is an important part of the role.
Calderdale has 12 libraries across the borough and Co-ordinators can be asked to work flexibly across different sites. This may include lone working, key holding, building responsibilities and cash management.
Our buildings are busy with customers, groups, events and meetings and staff should expect to be on their feet for large parts of the day.
For an informal discussion about these posts please contact .
Closing Date: Sunday 22 February
Interview Date: Week commencing 23rd or 30th March
We may utilise digital interview methods.
As part of our Vision we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
For support on your application please read our Application Booklet or visit our Employment Hub.
We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.