Job description
Deputy Team Leader
Location: Sheffield
Salary: £26,371.80
IMMEDIATE START!
Main responsibilities:
* Ensure all team members are adequately trained across the service lines.
* Ensure all processes are followed correctly by their team, reporting and tracking any process failures through the centralised issues log.
* Regularly review processes and identify risks, ensuring they are mitigated.
* Serve as the escalation point for their team and clients for issues and enquiries.
* Represent the business professionally, demonstrating pride in the service, and act as the ‘go to’ person for client enquiries in the absence of the Team Manager.
* Support the Senior Management team to grow the business and meet all contractual obligations, delivering operational excellence.
* Champion best practices and utilise resources to maximise efficiency.
* Assist the Team Manager in managing multiple teams and locations where appropriate.
This is an excellent opportunity to lead a small, hands-on team providing high-quality service to ensure SLA requirements are met efficiently and to standard. Benefits include enhanced holiday and pension entitlement, training, progression opportunities, discounted canteen, and more!
#J-18808-Ljbffr