Customer support

Customer Support Assistant – Plumbing & Heating
Location: On-site | Salary: £24,420 – £30,000 per year | Job Type: Full-time, Permanent

Are you technically minded with a passion for plumbing and heating? My client is looking for a motivated Customer Support Assistant to provide expert advice, troubleshooting, and product support for a range of plumbing and heating products. This is an exciting opportunity for someone with practical experience in plumbing or heating who enjoys problem-solving in a fast-paced technical environment.

What you'll do:

1. Deliver first-line technical support via phone, email, and live chat.

2. Diagnose and resolve issues with plumbing and heating products.

3. Provide guidance on installation, operation, and maintenance of products.

4. Log technical queries, returns, and warranty claims accurately.

5. Collaborate with technical and product teams to escalate complex issues and provide feedback.