1st Line IT Support Analyst
3 Month contract
Full time hours, Mon - Fri
£160.00 Per Day - Inside IR35 via Umbrella
Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working
We are recruiting for a customer focused 1st Line Support Analyst to work at our client's impressive HQ site in Warwickshire.
You will be required to be on client site for the first 1 - 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions.
This is a very customer focused role, with primary responsibility for 1st line support for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key.
The role will involve:
Provision of 1st line support for all applications and technical infrastructure
Logging and classification of incidents
Investigation and diagnosis of incidents
Logging and progressing Service Requests
Ownership of tickets
Regular communication with end-users both written and verbal
Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure
Creation of support documentation
Liaison with suppliers, service groups and customers to ensure that agreed service levels are met
Skills/Experience:
Experience in a busy telephone based customer services environment
Experience in a 1st line IT service desk/helpdesk role
Professional and polite telephone manner
Demonstrable analytical and problem-solving skills
Computer literacy in Microsoft products
ServiceNow experience desirableIf you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application.
TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce